Lost Data

[kevin777]

I just updated the submitter when it restarted I have lost everything,articles hubs,bitly info.any way of getting it back.

[Admin]

Ooh

Did the submitter update properly?

Also how did you close the submitter the last time you used it ?

We need to ensure that we click the exit button towards the left in the sidebar of the user interface, clicking the X towards the top only minimizes the tool

All the details are stored in the settings.xml file which can be copied and backed up anytime you want to

thanks

[kevin777]

Ooh

Did the submitter update properly?

Also how did you close the submitter the last time you used it ?

We need to ensure that we click the exit button towards the left in the sidebar of the user interface, clicking the X towards the top only minimizes the tool

All the details are stored in the settings.xml file which can be copied and backed up anytime you want to

thanks

OK I closed out of the software properly last night,started it up this morning and all the data is gone again and the .xml file is empty.

[Admin]

H iKevin

Ok - I feel their are some permission issues -

Can we do a team viewer as I believe you are also having license issues too

thanks

[kevin777]

Yes no problem. It was all working fine to start with.

[Admin]

HI Kevin

Ive just reset the correct license this time  - so you should be good to go.

I have been speaking to my developers and we would like to take a look as your data should not be getting wiped - Either way - you can always back everything up by making a copy of the settings.xml file

we believe it could be a permissions issue as you have also been facing license problems

If you could send a email to support{@}socialhubbuilder.com to organize a Teamviewer and also point back to this thread then it would be great

thanks

[kevin777]

No problem license problems sorted out,I will do some testing over the weekend and back up before I close out and will arrange a team-viewer session for early next week.